Cookie Img
Faq

How to place an order?

Shopping from us is easy!

Select the product you’d like to buy. Create a login (New Customer should go for “resister”)

  • Add products to your cart or  just hit   Buy Now -> shopping cart -> select country ->  continue -> login (For existing customer)  or Create Account (For New customer) ->  Select Pay using PayUmoney -> Continue - > Pay Now (Choose the payment method)

Happy shopping.

How can Customers make a payment?

Yes - You can pay online.

1. Using your Credit Card/ Debit card / Netbanking / UPI / Wallets

  • We accept payments made using Visa/MasterCard/American Express/Maestro

  • To pay using your credit/debit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). 

  • After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password. 

2. Using direct Netbanking to our bank account (Everyone)

Our bank details are:

Name: MN Fashion Planete

A/C No. : 148502000000624

Bank Name: Indian Overseas Bank

IFSC Code: IOBA0001485

Account Type : Current

Branch: Koramangala, 5th Block, Bangalore

Indian Debit Card / Credit Card Failure

In the case while making the payment, amount is debited and you get a cancellation email , the amount is reversed back to your account within 3-5 working days .

In case the amount is not reversed please contact us at mnfashion.planete@gmail.com with the payment details so that we can check from our end.

Shipping

What is the estimated delivery time In India?

The estimated delivery time in India is 6-10 Calendar/Working Days

What are the shipping charges ?

The charges shall be calculated on:

- The chargeable weight of the goods;

- The destination of the goods;

- The service level selected by the Customer for the courier of the goods;

Delivery

MN Fashion Planete delivers orders to all pincodes via Fedex, Bluedart , First Flight, Track-On, DTDC and other courier partners.

Pincodes that are not covered by Fedex, Bluedart & DTDC are shipped via Speed Post / India Post.

Feel free to place your order and we'll make sure it gets delivered to you on time!

Contact Information for Order/Sales/Other Related Queries

For any order related issues or queries, please find the contact information as mentioned below:

Phone Number :          +91- 8217681586, 9590694215, 7978496340

Working Hours :           (Monday to Saturday) 10:00am - 07:00pm

Email Id:                      mnfashion.planete@gmail.com

Any queries regarding sales or any specific products, please find the contact information as below:
Link - 
http://www.mnfashionplanete.com/contact-us.html

Please allow a Turn Around Time of 24-48 hours for resolutions.

Bulk Order & Wholesale Order Inquiry

We address small Boutiques, Retail Stores, Resellers and folks wanting to start new business. Please send your requirements (product lists) you are interested in along with quantities required by contacting us and we'll get back to you with quotes and delivery timelines.

Cancellation & Returns

How can I return a product?

  • We have a self return policy. In order to return the product you will have to pack the item and ship it to the address which will be informed to you in E-mail once we receive your return request email.

  • Items are eligible for return if they are being returned within 7 days of delivery and fulfil any of the following conditions :

- Item was delivered to you in a damaged / defective condition

- Item received is completely a different product.

  • All items must be returned in their original condition, with price tags intact, original accessories and in the original packaging as delivered to you.

  • You may request for Replacement (exchange) of product, or refund of money or coupon worth product amount, that you could use on future purchase from MN Fashion Planete.

  • Innerwear,Lingerie Set items cannot be exchanged or returned.

Order Cancellation

  • Orders can be cancelled within 60 minutes of placing them by sending us an email at mnfashion.planete@gmail.com

  • We will not be responsible for the delays or SLA slippages caused by the courier companies. However we will escalate to the respected authorities of the courier agencies if the shipping is delayed beyond the committed time.

  • Customers are requested to get the dispatch commitment from the respective courier agencies. Normally they will indicate the exact time to deliver in their web tracking results.

  • We will not be held accountable for loss of SLA caused by the courier companies.

  • In case of defect or damage for international shipments, the courier charges of the same will not be reimbursed. Only the catalog cost will be reimbursed.

  • The return courier charges for international shipments has to be borne by the buyer and the same will not be reimbursed by us. We have the reimbursement policy only for domestic shipments in India.

  • Incase of the items are returned if the customer has not accepted the parcel, then the returns courier charge will be levied from the customer's payment. The amount refunded will be the catalog cost minus forward and toward shipping costs.

How much time does Refund take?

  • All Refunds are processed in 7-8 working days .

  • If payment is made via credit/debit card - Please share the correct tracking details once the product is returned. Once the details are received the refund process is initiated.

  • If payment is made via Cash On Delivery/Cash Before Delivery - Please share the correct tracking details once the product is returned. Also, please share account details with Name on Account, Bank Name, Branch, IFSC Code, Account Number used for NEFT Transaction. Once these details are received the refund process will be initiated.

What are the modes of refund available after cancellation?

We offer refund methods as per your payment mode.

  • Wallet - Available for orders on Android only.

  • Back to source - In this case, the amount will be refunded to the payment mode that was originally used to pay for the order.

  • NEFT transfer - Available for all Cash-on-Delivery and Cash Before Delivery orders. As per policy, cash refunds are not possible.

  • Store Credit - In this case, the amount will be refunded in the form of store credit which can be availed in the next purchase.

Privacy Policy :

· Personal Information

We collect personal information when you register with us, when you participate in reviews and other features. We would collect name, email address and phone number when you place an order with us.

· Privacy Policy Changes

We may change this Privacy Policy at any time by posting the revised Privacy Policy in the "Privacy Policy" section of the website. The revised Privacy Policy is effective immediately when posted on the website. It is the responsibility of each user to review the website and the Privacy Policy periodically to know about any revisions to this Policy. Your continued use of the website will be considered as your acknowledgment and acceptance of the terms of the revised Privacy Policy.

· Third Parties

We will not disclose your personal information to third parties. Mnfashionplanet.com may use the information for its own purposes, aggregate information that does not identify you personally, or share aggregate information about our users with advertisers, business partners, sponsors, and other third parties.

Disclaimer

Disclaimer on Apparels purchased from MN Fashion Planete

The details of the products or product specifications (for instance weight, color, hand/embroidery work details, size, etc.) quoted with the product displays are only approximate values. Also there may be Slight difference in the design and pattern as compared to the picture shown on the the website.

While every endeavor has been made to accurately reproduce colors, there may be minor variations in color of the actual product because of the nature of fabric dyes, weather at the time of dying and differences in display output due to lighting and digital photography and color settings and capabilities of monitors.

A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the outfit received. MN Fashion Planete firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits or accessories ordered.

We wish to clarify and ascertain that every customer who orders any outfit from MN Fashion Planete is aware of this genuine problem. While ordering on internet, we suggest that customers should be extra careful of following -

1.Red, maroon and orange colors have a higher tendency to reflect a different shade than other colors. For example even if you yourself try to photograph from a digital camera or scan a red garment, in most of the cases it will show either as maroon or orange on the computer monitor and vice versa. Though imaging technology has advanced, still no full proof solution to this problem is available at the moment.

2.Many a time’s green and blue shades also overlap. Same is the case with off-white, white and cream colors.

3.Sea Green color sometimes looks Aqua blue and the other way around.

4.Some fabrics like raw silk, khadi silk, cotton silk, south cotton, brocade have a textured effect where we can see the weaving & threads are visible in different directions which is an inherent characteristic or feature of that fabric and proof of its authenticity. These are not defects. This raw finish is the beauty of these fabrics.

4. Handcrafted, hand dyed, hand printed, hand painted, hand embroidered, handloom, hand weaved products will always have minor differences when we compare them as they are not made by machines. Each piece will be unique. Handicraft artisans always try their best to make each piece better than the previous one. So, the product will always have minor variation keeping the same theme constant in artistic manner. The raw finish of the handicrafts cannot be compared with machine finished products as this raw finish is the beauty of the handicrafts items.

Beads and Sequences missing or Coming off .We believe that customers who are ordering items with sequins and other beaded embroidery are aware of the fact that these shiny embellishments have a tendency to come off. Even with the best of handling and care this cannot be avoided altogether. Many a times during strict physical checking at the customs during transit, more than usual sequences and beads come off. Many a times it may happen that you open a box and find some pieces falling down on the floor. Or you wear the dress and in few hours you might lose some of them. Do not panic or over-react because if you look with a magnifying glass at any such dresses / saris worn by others, you will most certainly find some pieces missing or almost at a state of falling down.

You are deemed to have accepted the terms and conditions. MN Fashion Planete reserves the right to time modify the Terms & Conditions of Use of the site without any prior notification to you.


   Call Me Free Offline Call Me Free Offline Send SMS Send SMS Send InquirySend Enquiry
Back to top